Ann Arbor, Michigan
As a Sales Manager, you will play a key role in the success of the store by consistently delivering excellent customer service and fulfilling sales responsibilities from generating leads to closing agreements. This role also processes renewal payments with a high level of customer service. Additionally, our Sales Managers ensure showroom floors are well-maintained and provide a warm, friendly environment for our customers.
What makes a successful Sales Manager at Aaron’s? Check out the top traits we’re looking for and see if you have the right mix.
- Strong Initiative
- Customer Oriented
- Team Player
As a Sales Manager at Aaron’s, you will have access to a comprehensive benefits package that includes:
Incentive Programs • 401(k) Plan • Life Insurance • Disability Benefits • Associate Purchase Discounts
Ongoing training and development
Paid time off includes vacation days, sick days and holidays
Medical, dental & vision insurance
*Benefits vary based on Full- and Part-Time employment status
Average Annual Total Compensation $35,599
This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance.
Aaron’s Sales Managers help us put our best foot forward and bring our customers one-step closer to ownership by leading the store’s sales and marketing function. As a Sales Manager, you will define the exceptional experience that drives our reputation and customer loyalty by serving as the brand ambassador for all Aaron’s products. You will ensure team sales performance by selling merchandising, pricing and demonstrating exceptional people skills to foster new customer growth.
Skills for Success
Sales Managers are relationship builders, and the most successful ones understand it is not about a transaction, but rather long-lasting relationships founded on first names and trust. They are sales-focused, passionate about marketing, and highly motivated leaders who encourage people to bring their best. Like all Aaron’s team members, Sales Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
- Support every customer’s ownership goals by building authentic customer relationships that drive sales
- Manage the overall sales functions of the store by setting and achieving daily, weekly and monthly sales goals, which include both inside & outside sales; including updating the goal board daily
- Generate new business by developing and implementing community marketing strategies
- Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
- Assist General Manager with operational functions that include taking inventory regularly, performing routine service calls, stock balancing and product exchanges
- Assist General Manager with product ordering, including planning for future sales and events; including driving sales goals with Customer Service Representatives, delivery drivers and leading the sales department
- Manage customer service calls and work with service vendors to ensure a top-notch customer experience
- Ensure customer care and satisfaction by executing the Aaron's customer service program and providing outstanding service and promptly resolving customer concerns
- Monitor and ensure efficient operation of the cleaning station in the warehouse; including neat and orderly merchandise
- Clean and certify merchandise in the cleaning center for all items personally returned
- Ensure the showroom floor is stocked, cleaned and follows Aaron’s No-Holes Policy
- First up to assist with deliveries if a Delivery Driver is not available
- Safely operate company vehicle
- Any other reasonable duties requested by management
- United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- High School diploma or equivalent preferred
- Two years of college or two years of previous management experience preferred
- Strong organizational and communication, both verbal and interpersonal skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron’s Brand and protect company assets
- General product knowledge preferred
- Maintain a professional appearance
- Proficient computer skills
- Medical, Dental, Vision
- Tuition Reimbursement
- Pay on Demand Options
- Basic Life and AD&D
- Employee Retirement Plan (401k)
- Employee Assistance Program
- Parental Leave Benefits
- Flexible Spending Accounts
- Health Savings Accounts
- Short-Term Disability
- Long-Term Disability
- Employee Stock Purchase Plan
- Paid Time Off
- Financial Wellness
- Physical Wellness
- Matching Gifts
- Community Outreach
- Employee Business Resource Groups
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact firstname.lastname@example.org.
Aaron’s is an Equal Opportunity Employer