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Sr Communications Engineer

Job ID 38566 Date posted 11/29/2022 Location: Atlanta, Georgia
About Aaron's: We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.  About Aaron's Tech: In recent years, we’ve been on a journey to transform our business model with technology. We're not the slow, old-fashioned retailer you think we are. We used to be, but those days are long gone. In fact, we don't even think of Aaron's as a retail company. Instead, we think of Aaron's as a technology company that happens to sell and lease furniture, electronics and appliances. This way of thinking has demanded a massive shift in who we hire, how we organize and lead our teams, and how we deliver our technology and services. It's simple: we hire smart people who are motivated by delivering big, impactful results, we point them at big problems to solve, and we get out of their way. We believe our technology team is unique and special, and after learning about us, we believe you will think so too. Find out more at http://tech.aarons.com/.

Summary:

The Senior IT Communications Engineer functions as a member of the IT Communications team, whose primary responsibility is supporting a variety of secure network communications including VOIP, traditional analog and digital telephony, wireline and wireless.This role has responsibilities that range from supporting end users, performing project coordination to the maintenance and service of all corporate telecommunications equipment.

Duties and Responsibilities:

·Performs work requiring initiative and considerable judgment within established policies.

·Configure, support, maintain the Genesys Cloud Environment including user creation, role creations, call flows, and dialer administration.

·Configure, support, maintain the Zoom phone environment for Store Support Center teams.

·Configure users/hunt groups for store users and groups using BroadSoft Broadworks platform.

·Perform basic and advanced SIP troubleshooting using wireshark and diagnose SIP errors based on traces for corporate and retail locations.

·Interface between SIP vendors and internet providers at retail locations to ensure VoIP problem resolution in a timely manner.

·Analyze telecommunication requirements for equipment and systems configurations based on business initiatives and directives.

·Track and maintain specific licensing requirements on a variety of platforms to ensure accuracy for billing and support.

·Provide telecom support to corporate, field personnel and retail locations using Aaron’s approved contractor lists and methods.

·Responsible for maintaining all telephony equipment (analog, digital & VoIP) using provided maintenance and service procedures.

·Troubleshoot escalated technical support issues in a timely manner and document resolution.

·Assist in coordinating installation of equipment, communications systems and components for stores and Store Support Centers.

·Responsible for sourcing all communication services (data and voice) for both Home Office and stores

·Support and Maintain video communication platforms, chat communication platforms, and sharing platforms.

Education and Experience:

·Bachelor’s degree in Computer Science or related field with a minimum of eight years ofSystems/Network experience, three years of SIP/VOIP experience and Hosted Voice Platforms experience (Zoom phone, and Genesys Cloud preferred); or equivalent combination of education, training and experience.

Required Skills:

·Excellent communication and interpersonal skills

·Ability to successfully manage multiple tasks with competing priorities

·Strong problem solving/conflict resolution skills



Total Rewards

Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes: 

  • Medical, Dental, Vision
  • Tuition Reimbursement
  • Pay on Demand Options
  • Basic Life and AD&D
  • Employee Retirement Plan (401k)
  • Employee Assistance Program
  • Parental Leave Benefits
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Short-Term Disability
  • Long-Term Disability
  • Employee Stock Purchase Plan
  • Paid Time Off
  • Financial Wellness
  • Physical Wellness
  • Discounts
  • Matching Gifts
  • Community Outreach
  • Employee Business Resource Groups

About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
Aaron’s is an Equal Opportunity Employer.

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LOCATION: Atlanta, Georgia View Map

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