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Service Center General Manager

Job ID 40870 Date posted 01/24/2023 Location: Cheswick, Pennsylvania
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

As a Service Manager, you will directly supervise all Technical, Administrative and Logistical Service Center staff. Responsible for all Service Center operations including financial, inventory, logistical and administrative. Setting and obtaining all technical and team goals. Ensures ongoing training and development of technical and support staff. Enforces compliance with all Service / corporate policies and procedures. Job Responsibilities: • Reviewing P&L’s to ensure proper revenues and expenditures • Hiring and training of all technical and non-technical staff • Ensure compliance to service department policies and procedures • Sets and obtains team goals • Responsible for individual teams reviews • Responsible for issue resolution and documentation • Ensure compliance to service department policies and procedures • Ensures effective and efficient operations while reducing cost • Coordinates with all departments to ensure cohesiveness in product / shop flows • Promotes safety 1st while maintaining a organized and clean facility Position Requirements: • Strong organizational and interpersonal skills • Excellent written and verbal communications skills • Excellent computer skills including Excel and Outlook knowledge • History of training and developing a strong technical team • Experienced in KPI’s, data and metric development • Ability to present comprehensive data to Regional and Divisional leadership • Ability to manage multiple task • Extensive background in service and logistics



Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

  • Sundays off
  • Employee assistance program
  • Employee purchase program with exclusive discounts
  • Physical and financial well-being programs
  • Tuition reimbursement
  • Employee Business Resource Groups
  • 401(k) plan with contribution matching
  • Paid time off, including vacation days, sick days, and holidays
  • Life and disability insurance
  • Medical, dental and vision insurance
  • Paid paternal leave
  • Stock purchase plans
  • Pay on Demand

**Benefits vary based on full- and part-time employment status.

About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability,
 veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
Aaron’s is an Equal Opportunity Employer.

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LOCATION: Cheswick, Pennsylvania View Map

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