Skip to main content

Search Aaron's Jobs

Operations Accounts Specialist

Job ID 29858 Date posted 05/15/2022 Location: Ellenwood Homes, Georgia
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Summary

Call Center Renewal Agents serve as coaches to our customers, obtaining lease renewal payments and lease agreement renewals by understanding lease agreement terms and benefits and ensuring customers are fully satisfied with the product. A Call Center Renewal Agent builds relationships with customers over the phone to help bring them one step closer to ownership. 

Duties and Responsibilities

·Utilizesprovided tools to find and renew customers. Makes direct contact over the phone

·with customers who have not renewed their lease agreement(s)Educates customers on the benefits of timely lease agreement payments and leverages the proprietary suite of lease renewal options to help get customers to ownership

·Upkeep customer accounts and maintain updated customer information in the computer system

·Documents all customer lease renewal payment appointments

·Works in partnership with retail partner when customers have an interest in buying or leasing additional merchandise

·Maintain the highest level of compliance with applicable policies, procedures, regulations, and laws

·Opens and closes the call center daily

·May be required to carry out field visit activities visiting past due customer in-home


Education and Experience

·6 months customer service, call center, or collection experience required

·High School diploma or equivalent required

·2 years of call center experience preferred

·2 years of collection experience preferred

Required Skills and Competencies

  • Ability to connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations
  • Strong multi-tasking, organizational, negotiation and persuasion skills
  • Proficient computer skills
  • Ability to work schedule of hours varying from 8 am to 9 pm, Monday through Saturday
  • Excellent interpersonal and communication skills
  • High energy with the ability to effectively perform all functions of the call center
  • Proper telephone etiquette
  • Uphold the Company Brand and protect company assets
  • Maintain a professional appearance
  • Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s

Physical Requirements

  • Position routinely requires lifting, loading, and moving 50-300 pounds of merchandise with the use of a dolly

Total Rewards

Our great benefits package includes:

  • Medical, Dental, Vision
  • Tuition Reimbursement
  • Pay on Demand Options
  • Basic Life and AD&D
  • Employee Retirement Plan (401k)
  • Employee Assistance Program
  • Parental Leave Benefits
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Short-Term Disability
  • Long-Term Disability
  • Employee Stock Purchase Plan
  • Paid Time Off including vacation days, sick days and holidays
  • Financial Wellness Programs
  • Physical Wellness Programs
  • Discounts
  • Matching Gifts
  • Community Outreach
  • Employee Business Resource Groups

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.comAaron's is an Equal Opportunity Employer



Total RewardsTeam members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes: Medical, Dental, VisionTuition ReimbursementPay on Demand OptionsBasic Life and AD&DEmployee Retirement Plan (401k)Employee Assistance ProgramParental Leave BenefitsFlexible Spending AccountsHealth Savings AccountsShort-Term DisabilityLong-Term DisabilityEmployee Stock Purchase PlanPaid Time OffFinancial WellnessPhysical WellnessDiscountsMatching GiftsCommunity OutreachEmployee Business Resource GroupsAbout Aaron’sAt Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.Aaron’s is an Equal Opportunity Employer #LI-Onsite
LOCATION: Ellenwood Homes, Georgia View Map

Join Our Talent Community

Fill in the form to opt in for job alert emails tailored to your interests and location. You'll also be added to our database of interested candidates.

Already Signed Up? Click Here

* denotes required field

Your information may be used to contact you, including by text message, about the event and will be retained for future communication about opportunities with Aaron’s. A submission through this form does not guarantee you a job with Aaron’s. By clicking “Submit” you agree to receive text messages at the wireless number you provide. Up to 5 messages per month. SMS/MMS texts may be sent using automated dialing technology. Message and data rates may apply. To opt-out of future messages at any time, reply STOP to any text message.