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Job ID S0000GW Date posted Jul. 03, 2019 Address 23400 US HWY 319N, South Georgia, Georgia 31738
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Aaron’s has a long legacy as an industry leader with continued growth. In business since 1955, we have grown to over 1,860 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

Interested in becoming an End User Support Tech at Aaron’s? This position ensures desktop and first through third level infrastructure support is available for non-IT end users. This support includes software and hardware incident/request management and troubleshooting, permissions, remote access and user management. It requires a logical and structured approach to troubleshooting and decision making with an emphasis on superior customer service.

Duties and Responsibilities
  • Ensure all issues are responded to and resolved in a timely manner.
  • Oversee and maintain corporate refresh process to ensure refreshes are completed on schedule.
  • Ability to create and organize imaging procedures to streamline the rebuild process.
  • Manage all Desktop related projects.
  • Interface closely with the Support Center to improve first call resolution for internal support issues.
Education and Experience
  • High school diploma
  • College degree in IT field preferred
Required Skills and Competencies
  • A positive professional attitude with strong background in customer service is a must.
  • Excellent organizational, technical, interpersonal-management, and leadership skills including the ability to motivate others and foster a positive and productive work environment.
  • Excellent written and verbal communication skills with a proven track record of cross functional and departmental communication and relationship management.
  • Ability to effectively multi-task and adapt to a fast pace and continuously changing environment is required.
  • Demonstrated ability to diagnose and troubleshoot problems in an effective manner.
  • Demonstrated ability to capture and document all relevant details pertaining to a support issues for the purpose of building effective KB articles.
  • Ability to follow special instructions and other knowledge documentation to determine the appropriate path to resolution for customer before consulting and/or escalating issues to other service department staff members.
  • Self-starter with the ability to think outside the box when diagnosing and troubleshooting desktop support related issues where documentation may not readily exist.
  • Must be well versed in common enterprise applications including Microsoft Office Suite.
  • Extensive experience with Windows operating systems including: XP, 7, and Server 2003 and 2008.
  • Knowledge of Mac OS and hardware issues.
At Aaron’s, you will have access to a comprehensive benefits package that includes:

Paid time off including vacation days, sick days and holidays
Ongoing training and development
Medical, dental & vision insurance
401(k) plan
Life insurance
Disability benefits
Associate Purchase Discounts

Aaron’s is an Equal Opportunity Employer.

Location

Georgia, Georgia
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Why Aarons is a great career choice

  • Established Business
  • Proud Associates
  • 3 Recognized Brands
  • We're Invested
    in Our Community
  • Associates Are Treated with Respect & Integrity

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