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Field Specialist

Job ID C0303MP Date posted 09/13/2019
The Field Specialist will work proactively with customers to resolve past due agreements and collect balances in an effective, timely, and appropriate manner to include field visiting, with a responsibility to meet or exceed company performance standards.

Duties and Responsibilities:
  • Carries out all Field Visit activities in the collections department while maintaining high level of customer satisfaction
  • Visits past due customers in-home, as necessary, to collect payment or recover merchandise
  • Receives payments and posts amount paid to customer accounts
  • Documents all customer appointments and maintains updated and accurate customer information o Records electronic customer interactions accurately with every contact
  • Acts as a customer counselor who resells the benefits of timely lease agreement renewal payment o Recommends use of components from the Renewals Tool Belt with the intention of assisting customers to ownership
  • Monitors and recommends payment frequency and renewal date changes based on customer payment history
  • Maintains company compliance requirements
  • Maintains highest level of compliance to renewals policy and state collections guidelines
  • Operates company vehicles in a safe manner and follows all state and federal collection laws
  • Protects company assets and maintains company confidentiality
  • Conducts daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met
  • Helps set and achieve daily, weekly, and monthly revenue goals
  • Executes merchandise returns due to non-payment as approved by the Store Manager
  • Performs other reasonable duties requested by management
Education and Experience:
  • High School diploma or equivalent preferred
  • 2 years of college or 2 years of previous management experience preferred
  • Collections experience required; 2 years’ preferred
Required Skills:
  • Strong communication and interpersonal relationship skills both in person and over phone
  • Ability to work with minimum supervision
  • Excellent organizational skills
  • Safely operate company vehicle; keep up with vehicle maintenance
  • General product knowledge preferred
  • Uphold the Aaron's Brand and protect company assets
  • Ability to work schedule of budgeted hours varying from 8am to 9pm
  • Must be 21 years of age or older with a valid driver’s license
Physical Requirements:
  • Position routinely requires lifting, loading and moving 50-300 pounds of merchandise with use of a dolly
  • Position routinely requires bending, stooping, and standing for extended periods of time

Aaron's is an Equal Opportunity Employer

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