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Collections Specialist

Job ID RR00023 Date posted 01/28/2019

Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, we have grown to
over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally and
professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with
respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating
time, products and services locally and nationally.

As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards
that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces
challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the
competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers. The Collector, or Renewal Retention Associate (RRA) position is a full time position in a fast paced, goal oriented, call center environment. The position requires the RRA to prioritize and manage multiple responsibilities,
primarily outbound and inbound customer service and/or collection telephone calls with the primary focus being placed on excellent customer service, retention, and support.

Essential Duties & Responsibilities:
Contacting assigned customers regarding their charged off account(s)
Securing payment or the return of leased product(s)
Researching customer information, including skip tracing functions, and documenting the updated information in the collection software module
Communicating with Aaron's customers, store and regional management by telephone to determine the reason for overdue payment, reviewing terms of sales, service, or lease agreement(s) with the customer in the attempt to
resolve nonpayment issues
Establishing and maintaining effective and cooperative working relationships with Aaron's customers, stores, and regional management for the purpose of reducing losses due to charge offs/bad debt
Perform other essential duties as assigned by management
Knowledge, Skills, & Abilities
Prior collections management experience is a plus
Interpersonal and communication skills combined with the ability to interface with customers and company personnel at all levels, both verbally and in writing
Interactive skills with the ability to work independently and proactively
Organizational skills including ability to prioritize and coordinate multiple projects
Must be committed to provide a high level of customer service to internal and external customers
Must display strong attention to detail
Ability to assess time and resources to meet daily multi-tasking requirements
Practice active listening while understanding the needs and objectives of the company

Education and Experience:

High school diploma or GED; a bachelor's degree preferred or equivalent work experience
At least 2 years recent experience directly related to the duties and responsibilities described above Initiative and a strong work ethic
The ability to meet new challenges with optimism and an open mind
Unwavering attention and adherence to the organization's values and principles
Able to work independently

Proficiency in standardized software applications, including MS Word, Excel, Microsoft Outlook

As a Associate at Aaron’s, you will have access to a comprehensive benefits package that includes:

Paid time off including vacation days, sick days and holidays
Bonus & commission opportunities
Sundays always off!
Ongoing training and development
Medical, dental & vision insurance
401(k) plan
Life insurance
Disability benefits
Employee Purchase Discounts
Top Achiever Awards

All must pass a drug screen and criminal background investigation before beginning employment.

Aaron’s is an Equal Opportunity Employer

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About Call Center Jobs

At Aaron’s, we have lots of jobs available for people with excellent customer service skills and a great phone presence! We’re always looking for passionate individuals who thrive in fast-paced environments and understand the importance of issue resolution to our business and our customers. Whether it’s in our Customer Support Center or as an IT Analyst helping customers with technical issues, you’ll be the voice of Aaron’s and an important part of ensuring customer satisfaction. If a job in a phone-based support position at Aaron’s is the career move you’re looking for, we encourage you to check out our available opportunities.

Our People

Meet Heather


With Aaron's
5 Years
Daytona Beach, FL
“Aaron’s takes care of its associates in any way they can.”
Learn more »

Top Talent Wanted

Aaron's is a growing company, and jobs open frequently in the following areas.
We encourage you to apply now for future consideration.