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Infrastructure Analyst

Job ID S0000FR Date posted 12/07/2018
Address:
500 Chastain Center Blvd.
Kennesaw
Georgia
30144
Description:
Aaron’s has a long legacy as an industry leader with continued growth. In business since 1955, we have grown to over 1,860 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

Interested in becoming an Infrastructure Analyst at Aaron’s? The Infrastructure Analyst is expected to maintain technology systems by ensuring data is backed up successfully, and troubleshooting any issues relating to the hypervisor or underlying/supporting hardware or storage. Once identified, the Infrastructure Analyst works to correct any issues, and ensure proper function and mitigate future issues. The incumbent will also work with Engineers to ensure proper implementation of new technology to the data center or field.

Duties and Responsibilities
  • Diagnose and resolve escalated infrastructure issues
  • Perform root cause analysis
  • Establish uses, and support integration and communications among applications, databases and technology platforms
  • Works with Infrastructure team to assist in implementation of new technology
  • Adhere to, and administer company technology practices, standards and procedures
  • Assist in the assessment and documentation of business opportunities, benefits, risks, and success factors of potential applications
  • Elicit and clearly define and document customer needs and associated requirements
  • Maintain system documentation
  • Analyze a variety of work processes and associated document and information flow
  • Ensure all issues/requests are handle within appropriate SLA
  • Troubleshoot and correct escalated service problems regarding store connectivity
  • Provision and maintain wireless communications for stores
  • Perform work requiring initiative and considerable judgment within established policies
  • Document changes and updates as required
  • May act as an informal team leader providing assistance to peers in resolving non-routine problems.
  • May have to respond to requests after hours and on weekends
  • May mentor less experienced infrastructure analysts
Education and Experience
  • Bachelor’s Degree in Information Technology, Engineering, a Science or equivalent experience
  • Years of Experience: 4+
Required Skills and Competencies
  • Time management – Demonstrates efficiency and persistence, managing own time and ensuring engagement deadlines and objectives are met
  • Communication – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication behaviors. This includes the ability to describe or explain complex processes and issues in a concise manner
  • Critical thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions
  • Strong vendor relationship, procurement, asset management skills
  • Must possess and demonstrate strong organizational and prioritization skills
  • Must be able to work well within a team in addition to being a self-starter
  • Must also build and maintain a strong rapport with other Technology Associates
  • Must have a working knowledge and understanding of Microsoft Outlook, Microsoft Word, and Excel
  • Extensive working knowledge of PCs, Operating Systems, VMware, HyperV, SharePoint, scripting (VBS, Powershell), Disaster Recovery and network communication protocols including TCP/IP
  • Enterprise virtualization, clustered virtual hosts, and VM templates. Experience with VMware is required. Experience with Hyper-V a plus, but not required. Experience with System Center Virtual Machine Manager, also a plus
  • SAN management (iSCSI). Nimble preferred, but not required
  • Data backups and archiving experience required
  • Ability to diagnose and resolve complex network, compute, and storage problems
  • Ability to handle multiple projects and tasks, make decisions and solve problems while under pressure
  • Ability to multi-task in a fast paced, busy, and noisy environment while meeting deadlines
  • Excellent attention to detail and troubleshooting skills
  • Strong work ethic, and organizational skills
  • Windows server certification (Preferred)
  • Scripting knowledge (Preferred)

At Aaron’s, you will have access to a comprehensive benefits package that includes:

Paid time off including vacation days, sick days and holidays
Ongoing training and development
Medical, dental & vision insurance
401(k) plan
Stock purchase plan
Life insurance
Disability benefits
Associate Purchase Discounts

Aaron’s is an Equal Opportunity Employer.

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