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IT Customer Support Associate

Kennesaw, Georgia

Overview

As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Additionally, our Customer Service Representatives ensure showroom floors are well-maintained and provide a warm, friendly environment for our customers. Strong organizational and administrative skills are also critical as this position is responsible for maintaining customer files and processing customer transactions.

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Success Profile

What makes a successful Customer Service Representative at Aaron’s? Check out the top traits we’re looking for and see if you have the right mix.

  • Adaptable
  • Strong Initiative
  • Customer Oriented
  • Problem-Solver
  • Team Player
  • Quick-Thinker

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Benefits

As a Customer Service Representative at Aaron’s, you will have access to a comprehensive benefits package that includes:

  • Compensation

    Incentive Programs • 401(k) Plan • Life Insurance • Disability Benefits • Associate Purchase Discounts

  • Personal Development

    Ongoing training and development

  • Time Off

    Paid time off includes vacation days, sick days and holidays

  • Healthcare

    Medical, dental & vision insurance

*Benefits vary based on Full- and Part-Time employment status

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IT Customer Support Associate

Job ID S0000EH Date posted 08/10/2018

Aaron’s has a long legacy as an industry leader, with continued growth. In business since 1955, we have grown to over 1,860 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

This role answers all inbound support calls, emails, and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution.

Duties

  • Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed.
  • Handle, document, and resolve or escalate any email issues presented.

Position Requirements

  • 2 years of customer service in a call center environment preferred, 1 year required.
  • High School Diploma required.
  • College degree in Information Technology or Technical college degree preferred.
  • Basic to intermediate technical knowledge
  • Intermediate communication & customer service skills
  • Intermediate call center skills

At Aaron’s, you will have access to a comprehensive benefits package that includes:

Paid time off including vacation days, sick days and holidays
Ongoing training and development
Medical, dental & vision insurance
401(k) plan
Life insurance
Disability benefits
Associate Purchase Discounts

Aaron’s is an Equal Opportunity Employer

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