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Assistant General Manager

Job ID 32829 Date posted 07/01/2022 Location: Lakewood, Colorado
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Summary:  

The Assistant Store Manager will be responsible for ensuring that customers are satisfied in every possible way by ensuring consistent application of customer service / sales procedures that include positive and effective communication with customers. Provides the Store Manager with assistance to keep the store operating efficiently, from ordering inventory and helping prepare lease agreements to generating store reports and responding to customer complaints.

Duties and Responsibilities

  • Ensures high level of customer satisfaction through excellent service with a focus on delivering an exceptional customer experience 
  • Assists Store Manager in motivating and inspiring team to achieve store productivity goals through coaching and feedback 
  • Sets daily, weekly, and monthly sales goals and ensures the store meets those goals by training, mentoring, and providing feedback to sales team members 
  • Facilitates daily renewals huddles and gains commitments on daily renewals goals 
  • Updates the sales & renewals goal boards daily 
  • Ensures execution of the RCO “Flow”, including telephone and showroom sales. 
  • Ensures execution of our Customer Service programs 
  • Assist in Maintaining outstanding store condition and visual merchandising standards 
  • Facilitates and reconciles store inventory as directed by store manager 
  • Handles service issues for customers and resolves customer opportunities promptly and immediately 
  • Responsible for authorizing customer returns with the mission of saving customers 
  • Assists Store Manager with weekly product ordering, and planning for future promotions and events 
  • Ensures inventory movement at the back door when Inventory Supervisor is not available
  • Upholds the Aaron’s brand and protect company assets

Required Skills and Competencies:

  • High School diploma or equivalent
  • 3 years of completed college course work or 3 years of retail management experience
  • Proven track record of successful selling skills and performance 
  • Demonstrated selling skills 
  • Good communication and interpersonal skills 
  • Knowledge of merchandising and marketing 
  • High energy level and self-motivated 
  • Organized and demonstrates superior attention to detail 
  • Excellent phone etiquette  
  • Proficient computer skills 

Physical Requirements:

  • Position requires bending, stooping, and standing for extended periods of time  
  • Position requires lifting, loading, and moving up to 50 pounds of merchandise alone or up to 300 pounds with assistance 


    Total Rewards

    Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes: 

    • Medical, Dental, Vision
    • Tuition Reimbursement
    • Pay on Demand Options
    • Basic Life and AD&D
    • Employee Retirement Plan (401k)
    • Employee Assistance Program
    • Parental Leave Benefits
    • Flexible Spending Accounts
    • Health Savings Accounts
    • Short-Term Disability
    • Long-Term Disability
    • Employee Stock Purchase Plan
    • Paid Time Off
    • Financial Wellness
    • Physical Wellness
    • Discounts
    • Matching Gifts
    • Community Outreach
    • Employee Business Resource Groups

    About Aaron’s
    At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

    Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

    Aaron’s is an Equal Opportunity Employer #LI-Onsite

    LOCATION: Lakewood, Colorado View Map

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