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Divisional Office Manager

Job ID 16922 Date posted 05/12/2021 Location: Matthews, North Carolina
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.


This role manages the activities of the Divisional Offices including ensuring communication between Divisional Leadership, customers, and the Store Support Center.This role ensures that the Divisional Offices are staffed, coordinates and monitors travel schedules so that they are aware of where our staff are located during the week.Plans meetings and special events.

Duties and Responsibilities:

  • Approve and coordinate all ACORP requests which include validating the request to ensure it drives the purpose of ACORP and processing the payments through the appropriate SSC departments
  • Review and approve online store orders (Petra) for store supplies to ensure adherence to corporate policy.Includes Staples, MCM, Webb Mason, AO3, and marketing.Works with Regional Manager(s) if discrepancies to policy are found
  • Assists customers and associates that call the Divisional Office through handling of simple to complex issues
  • Ensures division maintains company standards related to DOT, training, compliance, and customer opportunities.(BBB)Works with stores/staff as needed to ensure compliance to company standards
  • Track and assist in coordinating travel for the staff at the Divisional Offices
  • Ensures writ requests and approval for legal action are channeled appropriately
  • Plans divisional, regional meetings and events
  • Provide 2nd up support to Talent Acquisition team as needed
  • Ensures that Divisional Office is kept in a presentable state for outside visitors.Requests service as needed to maintain the offices
  • Ensures that Division has accurate reports /directories and may provide analytical review of data as needed
  • Education and Experience: High School Diploma, some college preferred in Business or Communications
  • 5 years of office management and/or high-level executive support in a corporate environment

Required Skills and Competencies:

  • Up to 10% travel may be required
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Adobe, etc.)
  • Must be detail oriented
  • Professional appearance with high level of engagement
  • Communication – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication behaviors. This includes the ability to describe or explain complex processes and issues in a concise manner

Team members enjoy access to career training and advancement opportunities, and are
rewarded with competitive compensation and a comprehensive benefits package, which includes: 
  • Paid time off including vacation days, sick days and holidays
  • Medical, dental & vision insurance
  • Maternity and Paternity Leave
  • 401(k) plan with company match
  • Flexible spending accounts
  • Life insurance
  • Disability benefits
  • Stock Purchase Plan
  • Team Member purchase discounts
About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact

Aaron's is an Equal Opportunity Employer 
LOCATION: Matthews, North Carolina View Map

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