FC - Support

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Job ID 5129 Date posted 10/13/2021 Location: Phoenix, Arizona

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

The FC Support position is responsible for maintaining a high level of customer service to Aaron’s stores thru email, fax and phone communications, processing of incoming store orders, and completion of necessary paperwork for facilitation of store deliveries. The FC Support position maintains communication with managers and supervisors at the FC for inbound and outbound load disposition, order processing, and store support opportunities.

Use multi-line phone system to direct calls and provide information to stores, vendors, carriers, and home office team members. .
MS Office Suite proficiency
Team player, ability to work in a fast-paced environment
Attention to detail and proactivity
Articulate, clear communication skills
Excellent organization skills

Establish and maintain effective and cooperative working relationships with stores, providing a consistent level of customer service
Maintain effective internal communication with FC Manager and FC departments to help facilitate daily operations

Store Order Management utilizing internal WMS (ILS) for entry, review, corrections, shipping preparation, and printing of necessary departmental paperwork
Manages and monitors e-commerce orders including working with internal departments, Home Office, stores, and carriers on shipping, tracking, and troubleshooting
Main contact for stores with inventory questions
Maintains knowledge of SKU updates, changes, product information
Utilizes RMA application on the Aaron’s Network to process damage claims for stores and for the fulfillment center.
Apply vendor to store/FC credits/discounts.
Effectively communicates with vendors, stores, and General Manager concerning damage claims.
Maintains a damage discount flyer to expedite scratch and dent items to stores.
Maintains file for in-process damage claims and completed claims with proper paperwork in addition to a spreadsheet for 30-60 & 90 day vendor credit requests and monitors appropriately so that the warehouse does not incur any charges.
Set up Woodhaven damage pickups
Filing of generated paperwork
Checks in 3rd Party drivers
Handles, identifies, labels and routes to Shipping Manager all incoming parts from vendors
Tracks needed office and cleaning supplies for ordering by FC Manager
Knowledge of and maintain compliance with Aarons Safety Rules – Training is provided.
Helps managers with special projects, reports, mailings, and additional tasks as needed or requested
Ability to be trained in the operation of powered industrial trucks

Hearing/Speaking: Effective communication with associates,
supervisors/managers, and customers as required

Bending/Stooping:

Occasionally
(activity or condition exists up to 1/3 of time)

Climbing:

Occasionally
(activity or condition exists up to 1/3 of time)

Lifting:

Occasionally
(activity or condition exists up to 1/3 of time)

Lifting
Weight:

Ability
to lift up to 15 lbs independently not to exceed 50 lbs without
assistance

Pushing/Pulling:

Occasionally
(activity or condition exists up to 1/3 of time)

Sitting:

Frequently
(activity or condition exists from 1/3 to 2/3 of time)

Standing:

Occasionally
(activity or condition exists up to 1/3 of time)

Walking:

Occasionally
(activity or condition exists up to 1/3 of time)

Powered
Industrial Truck Operation:

May
be required (activity or condition exists up to 1/3 of time)

Office Environment –Exposure
to climate-controlled environment and may encounter sounds/noises of moderate
levels.

Retail/Warehouse
Environment –Exposure to varying temperatures and may include
working inside and outside in heat/cold.
May encounter sounds/noises of varying levels.

Rewards
Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes:

Paid time off including vacation days, sick days and holidays
Medical, dental & vision insurance
Maternity and Paternity Leave
401(k) plan with company match
Flexible spending accounts
Life insurance
Disability benefits
Stock Purchase Plan
Team Member purchase discounts

About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

Aaron's is an Equal Opportunity Employer

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LOCATION: Phoenix, Arizona View Map

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