Support Manager

Summary:

• The FC Support Manger performs daily, weekly and monthly inventory cycle counts, troubleshoots and reconciles all inventory discrepancies, and maintains all associated paperwork and ILS system information pertaining to inventory and damages for the fulfillment center. The FC Support Manager will utilize their strong communication skills to both relay internal damage findings, causes, and preventative measures with management and associates, and to work with vendors, stores, and the FC Manager concerning damage claims.

Duties and Responsibilities:

• Passcode & Key Holder
• Preform daily, weekly, monthly required inventory cycle counts
• Troubleshoots and reconciles all inventory discrepancies within the FC and works with stores directly to reconcile discrepancies as needed.
• Informs FC Manager of any discrepancies in Inventory counts that cannot be reconciled
• Manages inventory data in the ILS system to match actual floor conditions
• Knows and understands all inventory statuses, inventory screens and count reports in ILS.
• Knows and understands how to use ILS and The Boss (Aaron’s Network) to track inventory history.  This includes, but is not limited to, ILS History viewer and The Boss’ Disposal, Stick, and ILS viewers.
• Work the ILS Pick Sequence Verification report weekly.
• Maintains files for: cycle count reports completed with resolutions of discrepancies, over / short store discrepancies with resolutions.
• Maintains a cycle count schedule
• Communicates with management and associates concerning internal damage findings, causes, and preventative measures.
• Trained in and maintains a good knowledge of the FC operation as a whole
• Knowledge of and maintain compliance with Aarons Safety Rules – Training is provided.
• Assists in Shipping or Receiving Depts. as requested by FC Manager
• Utilizes RMA application on the Aaron’s Network to process damage claims for stores and for the fulfillment center.
• Apply vendor to store/FC credits/discounts.
• Effectively communicates with vendors, stores, and General Manager concerning damage claims.
• Maintains inventory accuracy in the damage area and properly labels all items with rtoid and disposition.
• Maintains a damage discount flyer to expedite scratch and dent items to stores.
• Maintains file for in-process damage claims and completed claims with proper paperwork in addition to a spreadsheet for 30-60 & 90 day vendor credit requests and monitors appropriately so that the warehouse does not incur any charges.
• Set up Woodhaven damage pickups

Required Education, Experience, and Certifications:

• High School graduate or equivalent.
• Associate degree or equivalent experience preferredin transportation, business or related area
• Experience in the transportation industry with deep knowledge of operations and logistics.

Required Skills and Competencies:

• Effective organizational, planning and prioritization skills.
• Human relations skills (stress management, conflict resolution, empathy)
• Retaining and repeating rote daily / weekly tasks
• Critical thinking – applying safety, compliance, and policy to everyday situations
• Ability to learn and apply knowledge to work environment
• Learn and Use various computer applications (software)
• Problem solving, adapting and responding to the unexpected
• Effective verbal, written and interpersonal communication skills.
• Leadership and supervisory skills (motivation, direction, accountability).
• Must be flexible, willing to work any schedule, including weekends and holidays, in all types of weather.

Physical Requirements:

Hearing/Speaking:  Effective communication with associates, supervisors/managers, and customers as required

Bending/Stooping: 

• Frequently (activity or condition exists from 1/3 to 2/3 of time)

Climbing: 

• Occasionally (activity or condition exists up to 1/3 of time)

Lifting: 

• Occasionally (activity or condition exists up to 1/3 of time)

Lifting Weight: 

• Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Pushing/Pulling: 

• Occasionally (activity or condition exists up to 1/3 of time)

Sitting: 

• Frequently (activity or condition exists from 1/3 to 2/3 of time)

Standing: 

• Frequently (activity or condition exists from 1/3 to 2/3 of time)

Walking: 

• Frequently (activity or condition exists from 1/3 to 2/3 of time)

Powered Industrial Truck Operation: 

• May be required (activity or condition exists up to 1/3 of time)

Working Conditions:

Office Environment –Exposure to climate-controlled environment and may encounter sounds/noises of moderate levels.

Retail/Warehouse Environment –Exposure to varying temperatures and may include working inside and outside in heat/cold.  May encounter sounds/noises of varying levels.