Club Claims Specialist

Club Claims Specialist 
The Hourly range for this role is $14.00 to $16.00 per hour*

Overview:

As a Club Claims Specialist, will manage the daily claims process of the Aaron's Club Program. This responsibility will involve being the liaison between Aaron's customers, Aaron's stores, and partner of the Aaron's Club program to ensure claims are received and processed in a timely manner

Total Rewards:
Our comprehensive benefits package** includes:

• Medical, Dental, Vision
• Employee Retirement Plan, 401(k)
• Life Insurance
• Paid Time Off (vacation, sick days, holidays)
• Ongoing Training and Development
• Tuition Reimbursement
• Pay-on-Demand Options
• Employee Assistance Program
• Parental Leave Benefits
• Flexible Spending Accounts
• Health Savings Accounts
• Discounts
• Matching Gifts
• Wellness Programs (physical and financial)
• Community Outreach

The Details:

What You Need:

• · HS Diploma, some college preferred
• · 3-4 years of experience
• · Knowledge and experience with Microsoft Office

What You’ll Do:

• · Delivers consistent, high-quality service to customers & stores throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going support
• · Identify and recommend claims process improvements.
• · Initiates and conducts follow-ups via proficient use of claims systems and related business systems.
• · Maintains current knowledge of store operations and P&L, as well as Aaron's Club products & services.
• · Collaborates with Aaron's accounting, financial, IT, and audit teams to ensure the claims payments are received timely and applied accurately to the store P&L
• · Assists Aaron's stores with filing Club claims on behalf of the customer, ensuring all needed documentation is completed and sent to BMS, and all stores/customers are provided high-quality claim handling

Additional Requirements:

• Ability to manage time and resources to handle daily multi-tasking demands
• Strong attention to detail and proactive problem-solving skills
• Commitment to providing excellent customer service
• Initiative, a strong work ethic, and the ability to adapt to new challenges

*This is a non-exempt role, paid an hourlywage. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

**Benefits vary based on full- and part-time employment status.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com. Aaron's is an Equal Opportunity Employer.

 Employer.