Customer Retention Agent (Georgia Base)

Customer Retention Agent
The salary range for this role is $15.00 to $15.50 per hour*

Overview:

As a Customer Retention Agent, you will play a critical role in our fast-paced, goal-oriented virtual call center. This work-from-home position focuses on providing excellent customer service, managing both outbound and inbound calls, and assisting customers with resolving their lease agreements. Your ability to build strong relationships, communicate effectively, and manage multiple responsibilities will be essential to your success in this role.

Total Rewards:
Our comprehensive benefits package** includes:

• Medical, Dental, Vision
• Employee Retirement Plan, 401(k)
• Life Insurance
• Paid Time Off (vacation, sick days, holidays)
• Ongoing Training and Development
• Tuition Reimbursement
• Pay-on-Demand Options
• Employee Assistance Program
• Parental Leave Benefits
• Flexible Spending Accounts
• Health Savings Accounts
• Discounts
• Matching Gifts
• Wellness Programs (physical and financial)
• Community Outreach

The Details:

What You Need:

• High school diploma or GED
• Two years of phone experience in a customer service/call center environment preferred
• First or third-party collections experience helpful, but not required
• Proficiency in MS Word, Excel, and Outlook
• Strong interpersonal and communication skills, both verbal and written
• Ability to work independently in a remote setting

What You’ll Do:

• Contacts assigned customers regarding their expired lease agreement (s)
• Secures payment for lease agreement(s) or return of leased product(s)
• Communicates with customers and stores by telephone to determine the reason for overdue payment, reviewing terms of sales, service, or lease agreement(s) with the customer in the attempt to resolve nonpayment issues
• Establishing and maintaining effective and cooperative working relationships with customers and store team members for the purpose of reducing losses due to charge offs/bad debt
• Perform other essential duties as assigned by management

Additional Requirements:

• Ability to manage time and resources to handle daily multi-tasking demands
• Strong attention to detail and proactive problem-solving skills
• Commitment to providing excellent customer service
• Initiative, a strong work ethic, and the ability to adapt to new challenges

*This is a non-exempt role, paid an hourlywage. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

**Benefits vary based on full- and part-time employment status.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com. Aaron's is an Equal Opportunity Employer.