Infrastructure Analyst

Summary: We are seeking a detail-oriented and proactive Infrastructure Analyst to join our Endpoint IT team. The ideal candidate will be responsible for the lifecycle management of endpoint devices including laptops, desktops, servers, tablets, and BYOD. This role plays a critical part in ensuring device compliance, security, and performance by managing endpoint enrollment, application deployment, and patch management. The Endpoint Analyst will support and manage devices running Windows, macOS, and Linux operating systems, utilizing tools such as Microsoft Intune, Samsung Knox, SCCM, Automox, and Patch My PC to ensure all endpoints are secure, up-to-date, and optimized for end-user productivity.

Duties and Responsibilities: 

• Enroll, configure, and manage endpoint devices including desktops, laptops, tablets, servers, and BYOD through Microsoft Intune and Samsung Knox.
• Administer and support endpoint management platforms, including Microsoft Intune, SCCM, Automox, and Patch My PC.
• Develop and maintain configuration policies, compliance settings, and application deployment strategies across supported platforms.
• Perform routine patch management for Windows and other supported operating systems and applications, ensuring timely and secure software updates.
• Monitor device health, compliance status, and vulnerability reports; respond to anomalies or non-compliant devices.
• Collaborate with Information Security to ensure endpoint security standards are met and maintained.
• Create and maintain endpoint documentation, including SOPs, knowledge base articles, and configuration records.
• Provide Tier 2/3 support for endpoint-related issues, escalating to vendors or internal teams when necessary.
• Assist in asset inventory tracking and lifecycle management for corporate devices.
• Participate in audits and ensure compliance with IT policies, licensing, and regulatory standards.
• Adhere to, and administer company technology practices, standards and procedures
• Maintain system documentation
• Ensure all issues/requests are handled within appropriate SLA
•  May have to respond to requests after hours and weekends
• Travel to remote locations and/or stores as needed to troubleshoot or implement new tech

Education and Experience: 

•  Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).
• 5+ years of professional experience 
•  Proficiency in Windows operating systems; macOS or Linux experience is a plus.
•  Excellent troubleshooting, communication, and documentation skills.

Required Skills and Competencies:

• Strong communication skills – Able to clearly convey technical information to both technical and non-technical audiences.
  
•  Excellent technical troubleshooting – Skilled in diagnosing and resolving complex endpoint issues.
  
• Team-oriented mindset – Works effectively in a collaborative environment and supports cross-functional IT initiatives.
• Customer service focus – Provides responsive and professional support to end users with a focus on minimizing downtime and improving user experience.
• Adaptability and willingness to learn – Stays current with emerging technologies, tools, and industry trends.
• Attention to detail – Ensures accuracy in device configurations, compliance settings, and documentation.
  
•  Security awareness – Understands and applies basic security principles when managing endpoints and deploying applications.
• Process documentation – Able to create and maintain clear, concise documentation for procedures and troubleshooting steps.
• Ability to train/Pass technical knowledge to lower their support teams
• Basic knowledge of PowerShell scripting for task automation and endpoint management is a plus.

*This is an exempt role, paid a salary wage. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.