Summary: This role answers all inbound support calls, emails, and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution.
Duties and Responsibilities:
· Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed. · Handle, document, and resolve or escalate any email issues presented.
Education and Experience: · 2 years of customer service in a call center environment preferred, 1 year required. · High School Diploma required. · College degree in Information Technology or Technical college degree preferred.
Required Skills:
· Basic to intermediate technical knowledge · Intermediate communication & customer service skills · Intermediate call center skills
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by employees assigned to this classification.
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Your Benefits
Whatever goals you want to achieve, our benefits enhance your present while you fortify your future.
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Exclusive discounts
on our huge
selection of products -
Tuition reimbursement for students and lifelong learners -
Financial well-being for your present
peace of mind -
401(k) with generous matching for your future security -
Sundays off to reconnect and do what you love
*Full Benefits Disclaimer provided on benefits page.
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