NSC Customer Support Specialist

Summary:

This role answers all inbound support calls, emails, and chats presented.   This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed.   This position also updates documentation regarding issue troubleshooting and resolution.

Duties and Responsibilities:

• Answer inbound calls, creating issue ticket and documenting all issue details.  Update ticket detail as needed until issues are closed.
• Able to consistently produce high quality and high quantity of call resolution based on advanced system knowledge.  This is demonstrated by supervisor observation as well as department skills testing.
• Handle, document , and resolve or escalate any email issues presented

Education and Experience:

• 3 years of customer service in a call center environment preferred, 1 year required.
• High School Diploma required.
• College degree in Information Technology or Technical college degree preferred.

Required Skills:

• Advanced technical knowledge.
• Advanced communication & customer service skills.
• Advanced call center skills.