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S0146 - Club Claims Specialist (H03)

Atlanta, Georgia

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Job Schedule Store Support Center Job ID 71199 Post Date 10/10/2025 Apply

Job Title: Club Claims Specialist

Job Family: Operations

FLSA Status: Non-Exempt

Job Code: 1488

Date Created/Updated: March 2023  

Summary:

The Claims Specialist will manage the daily claims process of the Aaron's Club Program. This responsibility will involve being the liaison between Aaron's customers, Aaron's stores, and partner of the Aaron's Club program to ensure claims are received and processed in a timely manner.

Duties and Responsibilities:

  • Delivers consistent, high-quality service to customers & stores throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going support
  • Identify and recommend claims process improvements.
  • Initiates and conducts follow-ups via proficient use of claims systems and related business systems.
  • Maintains current knowledge of store operations and P&L, as well as Aaron's Club products & services.
  • Collaborates with Aaron's accounting, financial, IT, and audit teams to ensure the claims payments are received timely and applied accurately to the store P&L
  • Assists Aaron's stores with filing Club claims on behalf of the customer, ensuring all needed documentation is completed and sent to BMS, and all stores/customers are provided high-quality claim handling

Education and Experience:

  • HS Diploma, some college preferred
  • 3-4 years of experience

Required Skills and Competencies:

  • Knowledge and experience with Microsoft Office
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