Overview
As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department responsible for the renewal payment process and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other team members. Throughout your career as a Customer Account Manager, you will gain the necessary skills and business knowledge to grow your career at Aaron's!
Success Profile
What makes a successful Customer Accounts Manager at Aaron’s? Check out the top traits we’re looking for and see if you have the right mix.
- Adaptable
- Problem-Solver
- Strong Initiative
- Team Player
- Customer-Oriented
- Quick Thinker
Benefits
Discover our commitment to keeping our community healthy, refreshed, and engaged.
Learn more*Rewards vary based on Full- and Part-Time employment status.
*Rewards vary for locations in Canada.
401(k) Plan
Life Insurance
Work Today,Get Paid
Tomorrow!
Paid Time Off
Discounts and stock purchasing plan
Direct Deposit
Sundays Off
Customer Accounts Manager
Customer Accounts Manager
This position is also eligible for incentive pay based on performance.
Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
Skills for Success
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
- Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
- Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
- Second up to the General Manager
- Build authentic customer relationships to support customers in their ownership goals and drive sales
- Manage the collections process by counseling customers to gain timely lease/merchandise renewals
- Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
- Contact customers who have not renewed merchandise agreements
- Maintain customers contact over the phone and through home visits
- Update customers information and maintain accuracy
- Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
- Clean and certify merchandise in the cleaning station for all merchandise personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any other reasonable duties requested by management
Requirements
- United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of college or two years of previous management experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron’s Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
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