Bilingual Operations Account Specialist

The salary range for this role is $16 to $18 per hour.*

Summary

Call Center Renewal Agents serve as coaches to our customers, obtaining lease renewal payments and lease agreement renewals by understanding lease agreement terms and benefits and ensuring customers are fully satisfied with the product. A Call Center Renewal Agent builds relationships with customers over the phone to help bring them one step closer to ownership.

Duties and Responsibilities

• Utilizes provided tools to find and renew customers. Makes direct contact over the phone
• with customers who have not renewed their lease agreement(s)Educates customers on the benefits of timely lease agreement payments and leverages the proprietary suite of lease renewal options to help get customers to ownership
• Upkeep customer accounts and maintain updated customer information in the computer system
• Documents all customer lease renewal payment appointments
• Works in partnership with retail partner when customers have an interest in buying or leasing additional merchandise
• Maintain the highest level of compliance with applicable policies, procedures, regulations, and laws
• Opens and closes the call center daily
• May be required to carry out field visit activities visiting past due customer in-home

Education and Experience

• 6 months customer service, call center, or collection experience required
• High School diploma or equivalent required
• 2 years of call center experience preferred
• 2 years of collection experience preferred

Required Skills and Competencies                                                

• Ability to connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations
• Strong multi-tasking, organizational, negotiation and persuasion skills
• Proficient computer skills
• Ability to work schedule of hours varying from 8 am to 9 pm, Monday through Saturday
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the call center
• Proper telephone etiquette
• Uphold the Company Brand and protect company assets
• Maintain a professional appearance
• Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s

Physical Requirements

• Position routinely requires lifting, loading, and moving 50-300 pounds of merchandise with the use of a dolly

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:

• Paid time off, including vacation days, sick days, and holidays

• Medical, dental and vision insurance

• 401(k) plan with contribution matching

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Benefits vary based on full-time and part-time employment status.